If your brennenstuhl® device loses remote control settings or forgets the time and date after being unplugged, this points to a backup battery issue or an internal fault. Ensuring data retention is critical for smart home automation, timers, and programmable devices so your brennenstuhl® products deliver continuous, reliable performance—even during power interruptions.
Identify Symptoms and Devices
- Device resets date, time, or programmed schedules when unplugged
- Loss of Wi-Fi settings, connection or app configurations
- Applies to programmable timers, smart sockets, and brennenstuhl®Connect devices
Check and Replace Backup Battery
- Unplug the device and locate the battery compartment (check underside or rear as per manual).
- Remove the used battery. Typically, coin cells (like CR2032) are used for data retention.
- Insert a fresh battery, observing the correct polarity.
- Reconfigure the settings and test if retention now works after unplugging.
Verify Correct Product Use
Some brennenstuhl® products do not support memory retention. Consult your user manual or the official brennenstuhl® FAQ to confirm your model’s features. For advanced functions, ensure firmware and apps are up-to-date, especially with brennenstuhl®Connect smart home range.
Contact Support if Issue Persists
- Prepare your product’s article and batch number (see product label).
- Document your troubleshooting steps (battery change, settings test).
- Contact brennenstuhl® service via the online contact form for further diagnostics or warranty claims.
Conclusion
Data retention failures in brennenstuhl® devices are often caused by depleted backup batteries or rare internal faults. By following these steps, you can quickly restore your device’s functionality. For persisting issues, brennenstuhl®’s technical support ensures continued quality and satisfaction with your product.