As a trusted leader in electrotechnical innovation, brennenstuhl® places strong emphasis on transparency and customer support. One frequently asked question concerns the difference between “warranty” and “legal guarantee.” Understanding their roles ensures you can fully benefit from our reliable, high-quality products throughout their lifecycle. Here’s a breakdown using brennenstuhl®’s standards and customer service approach.
What is the Legal Guarantee?
The legal guarantee (Gewährleistung) is a minimum statutory protection. In Germany and the EU, retailers must guarantee products are delivered free from defects for two years after purchase. If issues arise, you are entitled to repair, replacement, or refund—proof of purchase is essential. This is your consumer right, independent of any additional manufacturer warranties.
What is a Manufacturer’s Warranty?
A manufacturer’s warranty is a voluntary service by brennenstuhl®, offering additional protection on specific products beyond legal requirements. Warranties typically cover performance-related defects for a set period—often explicitly detailed in documentation or on our website. Coverage conditions, included parts, and duration vary depending on the product and are separate from your statutory rights.
Key Differences: At a Glance
- Legal guarantee is mandatory for two years (EU); warranty is voluntary and may differ in length.
- Guarantee is addressed to the retailer; warranty claims are handled by brennenstuhl® as manufacturer.
- Legal guarantee covers defects present at purchase; warranties often cover additional failures or performance criteria.
- Proof of purchase is essential for both.
How to Submit a Claim
- Use the brennenstuhl® online contact form for warranty and legal guarantee claims.
- Attach clear proof of purchase (invoice or screenshot).
- For warranty: check product-specific coverage and submit required data (e.g., serial number, photos).
- For guarantee: contact your retailer directly when defects are discovered within the first two years.
Conclusion: Choose the Best Path for Support
Knowing the distinction between warranty and legal guarantee empowers you to act efficiently if an issue arises. At brennenstuhl®, you benefit from both robust consumer protection and our customer-centric service—maximizing the safety, reliability, and longevity you expect from Germany’s electrotechnical specialists.