Filing a product liability or damage claim with brennenstuhl® is designed to be transparent, secure, and efficient—ensuring your interests as a customer are protected. In case your brennenstuhl® product causes damage or you believe the item to be faulty, you can easily submit all required documents and details following these guidelines.
Prepare Required Documentation
- Locate your purchase receipt—invoice or digital proof.
- Have the article number (numeric code) and the batch/production number (e.g. '3726 0621') ready.
- Document bank details for potential refunds.
- Take clear photos of the product label and any damage.
Access the Online Contact Form
- Visit service.brennenstuhl.com and open the contact form.
- Select 'Reklamation' (claim/complaint) as your subject.
Submit Detailed Information
- Your full shipping address and contact details.
- Article and batch number from product/packaging.
- Wattage and specifications of device(s) in use during incident.
- Detailed description of the issue and sequence of events.
- Attach all supportive documents and images.
State Your Desired Remedy
- Repair of the faulty item
- Product exchange/replacement
- Financial reimbursement (refund)
Conclusion: Transparent Claims Handling with brennenstuhl®
By following this step-by-step process, brennenstuhl® ensures your product liability or damage claim is processed efficiently and fairly. Meticulous documentation and communication are central to our commitment to safety, quality, and outstanding customer service throughout the claims process.