Which Documentation is Required for Service Requests?

When requesting service or submitting a warranty claim for a brennenstuhl® product, providing complete and accurate documentation is essential for efficient processing. This article outlines which documents and information you need to include, depending on whether you seek a standard warranty service, a product complaint, or a liability claim. Read on for step-by-step guidance tailored for brennenstuhl® customers.

Standard Service and Warranty: Required Documents

• Proof of purchase: Invoice, receipt, or order confirmation (digital or paper copy)
• Full contact address (including name and delivery address)
• Product identification: Article number (numerical, e.g., 1391010620) and batch/charge number (e.g., 3726 0621 or manufacturing date for smoke detectors)
• Description of the issue: Clear and detailed error or defect description

Additional Documentation for Liability or Damage Claims

• Photographs of the product label and visible damage
• Bank account details (for any potential reimbursement)
• Detailed description of the claimed damage, including device wattage and circumstances
• Expert verification for defect reason, if relevant (example: service reports for surge damage)

Where and How to Submit Your Documents

1. Navigate to the brennenstuhl® service portal (service.brennenstuhl.com).
2. Choose the appropriate category (e.g., Complaint, Warranty Claim, Liability Case).
3. Fill in all required fields and upload documentation as prompted.

Helpful Tips for Faster Service Processing

• Double-check completeness of documents before submission
• Use high-quality images for receipts and product labels
• Include all relevant serial, article, or batch numbers for identification

Conclusion

Supplying clear and comprehensive documentation streamlines your brennenstuhl® service request. Always include proof of purchase, product details, a clear problem description, and all additional materials for liability claims. This ensures quick, precise handling by our technical service team and reduces possible delays or requests for additional information.