Brief Explanation
You can purchase brennenstuhl® products through various sales channels – both directly via our own hugo! Shop as well as through online marketplaces and specialized retailers.
Important: On platforms like Amazon, OTTO, or Kaufland, brennenstuhl® products may be offered either directly by the platform itself or by different sellers. The key information is the note "Sold by" or "Sold from" on the product page or invoice.
What is the difference between a shop and a marketplace?
Own Shop
An online shop sells products directly itself.
In the hugo! Shop, the sale is made directly by us as the operator of the shop.
Marketplace
A marketplace provides a sales platform for various sellers. Examples include:
- Amazon
- eBay
- OTTO
- Kaufland
- MediaMarkt
There, brennenstuhl® products can be offered by different sellers.
Why is the note "Sold by" important?
On marketplaces, you should pay attention to which seller is listed as the vendor. Important indications include:
- "Sold by"
- "Sold from"
You can usually find this information:
- on the product page
- during the ordering process
- on the invoice
Because depending on the seller, the following points may vary:
- Shipping
- Invoicing
- Return processing
- Contact person for complaints
- Warranty and service procedures
Does Amazon or OTTO also sell brennenstuhl® products themselves?
Yes. Platforms like Amazon or OTTO sometimes also sell brennenstuhl® products themselves. In addition, other sellers often offer our products there.
Therefore, it is worth checking the seller information to see who is actually handling the purchase.
Where can I buy brennenstuhl® products?
You can obtain our products, among others, through:
Directly in the hugo! Shop
https://hugo.brennenstuhl.com/
Online Marketplaces
- Amazon
- eBay
- OTTO
- Kaufland
- MediaMarkt
Specialized Retailers and Intermediaries
- Electronics specialty stores
- Hardware stores
- Online retailers
- Distribution partners
Who can I contact if I have questions?
For questions regarding:
- Delivery
- Payment
- Invoice
- Return
- Order
please first contact the seller listed on your invoice or order.
For technical questions about brennenstuhl® products, our service team is of course happy to assist you.
Note
Please keep your invoice or order confirmation. This is often required for service or warranty requests.