If you have a question about your order from a marketplace at brennenstuhl® or from the official brennenstuhl® webshop, you can submit a complaint via our contact form.
Typical questions about orders include:
- "Where is my order?"
- "When will my order arrive?"
- "Can I cancel my order?"
- "I would like to exercise my 14-day return/cancellation right." (more about this here: What does the right of withdrawal (return policy) include?)
- "Too few items were delivered"
- "The wrong items were delivered"
- etc.
Select the reason for inquiry "Question about order."
Please first check whether the sale was made by brennenstuhl® or by the retailer. You can recognize this, for example, on the invoice or in the shop: "Sold by/from Brennenstuhl" or similar.
IMPORTANT: If the sale was not made by brennenstuhl®, please contact the retailer/shop.
Be sure to have your order number ready so that we can correctly assign your order. You can find this, among other places, on the invoice, in the order confirmation, or in your account.