Shop & Ordering

Payment & Shipping

• Shipping Conditions, Delivery Times, and Freight Costs
• Accepted Payment Methods in the Online Shop

Product Authenticity & Compliance

• Obtaining Product Compliance Certificates or Declarations of Conformity
• How to Verify a Brennenstuhl Product is Genuine

Returns & Exchanges

• Refund or Replacement for Faulty Online-Sold Products
• Returning Products from Outside Germany – How to Proceed
• Replacement/Refund for Products Under Warranty

Ordering & Returns

• Payment Deducted, but Order Not Confirmed – What to Do
• Defective, Damaged, or Incorrect Amazon Orders
• How to Order Specific Power Strips or Extension Leads