If your brennenstuhl® product purchased online is defective, it’s important to know the correct process for requesting a refund or replacement. This step-by-step guide explains how to document your claim, which information to submit, and what you can expect from brennenstuhl®’s customer service. Following these industry-standard practices ensures a swift and reliable resolution.
Collect Required Documentation
- Locate your proof of purchase (receipt, invoice, or order confirmation).
- Find the product’s article number (on label or packaging) and batch number (product sticker or label).
- Note your full delivery address for service processing.
Submit Your Claim to brennenstuhl®
- Go to the brennenstuhl® Service Portal or use the online contact form.
- Select "Claim" or "Warranty" as the reason for your request.
- Upload your proof of purchase and details: article number, batch number, delivery address, and fault description.
Receiving Your Refund or Replacement
- brennenstuhl® reviews your claim and supporting evidence.
- If eligible, a replacement is arranged. If not, a refund is offered instead.
- For refunds, provide your bank details (account holder, IBAN, BIC, bank name).
Proper Disposal and Next Steps
- Do not return the defective item unless instructed.
- Dispose of electronic products responsibly, as per local e-waste guidelines.
Conclusion
With brennenstuhl®, product claims are fast, customer-focused, and straightforward. By preparing your documentation and following the right process, you benefit from a leading service approach in the electronics sector. For more information or support, contact the brennenstuhl® Customer Service team directly through the official portal.