Returning a brennenstuhl® product from outside Germany requires a specific procedure, as the default DHL return label usually covers only domestic shipments. To ensure your product is returned successfully and a replacement issued, follow these dedicated steps for international customers. Read below to understand how to request the correct return label and complete your return process smoothly.
Requesting Your International Return Label
- Contact brennenstuhl® customer service if your DHL return label is valid only for returns from Germany.
- Request an updated return link or label specifically for your country.
- For the 'Order Number' field, use the number provided by support—do not use your shop order number if instructed otherwise.
Preparing Your Return Package
- Print the new return slip and the updated label as instructed by customer service.
- Place the return slip inside your package, ensuring all items are securely packed for transit.
- Affix the new label to your parcel for smooth international processing.
Dispatching the Return and Replacement Process
- Drop off the package at your local post office or courier partner as instructed.
- Track your shipment if tracking details are provided.
- Once brennenstuhl® receives your return, a replacement item will be dispatched to your address.
Conclusion – Seamless International Returns with brennenstuhl®
Returning a product from abroad is straightforward with the correct brennenstuhl® support. Always request an updated return label for your country and follow the guidelines precisely for a smooth process. Our customer-focused service ensures you receive assistance at every stage and your replacement arrives swiftly after receipt.