If your brennenstuhl® product develops a defect within the warranty period, you are entitled to a replacement or refund. To ensure a smooth process, it is important to prepare the necessary documentation and provide all required information. This article guides you through the warranty claim and refund steps for brennenstuhl® products.
Warranty Claim Process: Step-by-Step
- Gather proof of purchase (invoice, receipt, or screenshot).
- Contact brennenstuhl® customer service via the official contact form.
- Select 'Warranty/Claim' as your request type.
- Provide detailed product information (article number, batch number, damage description, product photos).
- Include your full address and bank account details if a refund is requested.
Replacement or Refund: What to Expect
If a suitable replacement is available, brennenstuhl® will deliver it free of charge. If not, and you have provided your bank details, a full refund is processed. Typically, defective items do not need to be returned; you will be instructed to dispose of them according to local e-waste regulations.
Proper Disposal of Defective Goods
- Use public recycling points for electronics or e-waste.
- Large electronics retailers accept small devices for return by law.
- Do not dispose of electrical products with household waste.
FAQs: Warranty and Refund Essentials
- You don’t need to return faulty items unless instructed otherwise.
- Prepare your purchase receipt and product details before contacting support.
- Refunds are issued after proof and bank data submission if no replacement exists.
Summary: Fast, Secure Support
brennenstuhl® stands for quality and service. If your product fails while under warranty, follow these steps for a swift replacement or refund. Always dispose of electronics responsibly and keep important documents ready for a smooth claim process. For further assistance, visit the Service section at brennenstuhl.com.