If your brennenstuhl® product has a defect or flaw and you are still within the warranty or guarantee period, you can submit a claim using our contact form.
Select “Complaint” as the reason for your inquiry.
Please first check whether you are still within the warranty period. The attached article can help you with this. https://www.brennenstuhl.co.uk/en-GB/company/manufacturers-warranty
Warranty = 2 years
Also check whether the following applies:
- Product purchased online
- Sale NOT made by brennenstuhl®
- Purchase made less than 14 days ago
In this case, you can simply return the product to the online store without providing a reason and receive a new product or a refund.
Important: Please include some form of proof of purchase. This can be a receipt, an invoice, a screenshot, or any document showing that and when you purchased the product.