For purchases you have made from an online store, you have a right of withdrawal (right of return) of 14 days. Within this period, you can return the purchased product without giving reasons and without there being a defect.
You can see on the invoice or order overview by whom the sale was made. Please first check who the seller is. If the sale was not made by brennenstuhl®, please contact the store where you purchased the product.
This applies to brennenstuhl® products purchased in our Hugo! Store and on the various marketplaces where we sell directly (Amazon Marcetplace, MediaMarktSaturn Marketplace, Otto Marktplatz, Kaufland Marktplatz). In this case, you are welcome to contact us via our contact form.