You can always rely on brennenstuhl® quality: With extended manufacturer's guarantees, brennenstuhl® offers you significantly more than what is customary in the industry. Corresponding guarantee periods of three, five or ten years on marked products go far beyond the legal requirements.
Our manufacturer's guarantee applies to those Brennenstuhl devices that are marked with a brennenstuhl® guarantee icon on the device, its original packaging or in our sales catalog:
The guarantee period is shown in the respective icon as 10, 5 or 3 years. It runs for this duration from the day of the first purchase by a user, regardless of where in the world this purchase was made.
To prove guarantee eligibility, the presentation of a specified proof of purchase (receipt, delivery bill or invoice from the selling dealer) is required and sufficient.
The manufacturer's guarantee covers defects in materials and workmanship that occurred during the manufacture of the device, and our guarantee service is to remedy such defects by repair or replacement free of charge after the device has been shipped to us. Rechargeable batteries, batteries and illuminants are excluded from the manufacturer's guarantee.
Our manufacturer's guarantee and its provision are voluntary services by us, for which the claim is also voluntary. The claim as well as a non-claim has no disadvantages with regard to legal claims that exist against us as well as against the selling dealer or others. In particular, the legal rights of the consumer in case of defects, whose claim is free of charge, are not limited by the guarantee; this also applies to his rights against his seller (warranty rights).
We provide parcel labels for sending the device covered by the guarantee free of charge. For this purpose, please contact us via our contact form in the Help Center with details of the device, place and date of purchase as well as a brief description of the defect. By contacting us in this way, the guarantee period will be preserved.
Please note that defects of the device as a result of improper use or third-party intervention are excluded from the guarantee. In order to avoid transport damage, the device must be sent in stable and break-proof packaging together with an appropriate wrapping.
The guarantee services do not cause a renewal or an extension of the guarantee period. Replaced devices or parts of devices become our property.